Shipping policy

Thank you for shopping at UrSuperMart.com we appreciate your business.

We are a direct to customer fulfillment business which means products are shipped directly from our suppliers to our customers.  In the United States your orders will be delivered by USPS.

Once and Order is placed you will receive notifications via email from support@ursupermart.com

Processing Time:

  • Order Cutoff time is 3:00 PM (EST) Monday – Friday
    • orders placed after 3pm (EST) from Monday – Friday will be processed the next business day
  • Order Handling time: All orders are processed within 0-3 business days (excluding weekends and holidays)
  • Transit Time: Orders are quickly shipped and the transit time is between 5-8 Days, we work hard with our partners to ensure your orders get to you as quickly as possible.
  • Total estimated Shipping time: Five [5] to Eleven [11] days

U.S. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
    • Our shipping fees for economy shipping is $7.95.
    • All US Shipping orders include Free Economy Shipping.
  • We offer economy shipping with estimated delivery times of:
    • Economy Shipping: [5] to [8] business days 
  • Total estimated Shipping time:
    • Five [5] to Eleven [11] days
  • We are unable to ship to U.S. Virgin Islands, Guam, Puerto Rico, Micronesia, American Samoa

Outside of United States Shipping Rates and Delivery Estimates:

  • At this time we do not ship outside of the United States.

Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email from support@ursupermart.com with a tracking number once your order has shipped. 
  • Your Tracking number will be active within 24 hours

Order Tracking:

Click here to track your order.

If you do not have your tracking number, order number or email address please email support@ursupermart.com for assistance.

Canceling Orders:

  • Please email support@ursupermart.com with the subject CANCEL MY ORDER and provide your order number, name, address and good phone number to contact you if necessary.
  • You can also call our support help line at 908-220-3128
  • If order has already been processed and or shipped we can not cancel the order.

Damages:

  • UrSuperMart.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  •  For more information on how to file a claim click HERE.

Lost or Stolen Packages:

  • Please check your surroundings as sometimes packages might be misplaced or may have moved or simply placed in the wrong area. 
  • Ursupermart is not responsible for lost or stolen packages. We have no control over your package after it is handed to the carrier. 
  • Please contact your carrier to initiate a claim.  For more information on how to file a claim click HERE.

Customs Policy

Some products sold on Ursupermart.com may require clearance by U.S. Customs. Please note that the time required for customs clearance is beyond our control and may vary depending on the product and the authorities involved as well as their manpower.

Orders pending customs clearance are not eligible for refunds or cancellations until the clearance process is complete.

For more information, please contact us at support@ursupermart.com.

Returns & Refund Policy:

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

Limitations on Responsibility: 

While we are committed to ensuring customer satisfaction, there are certain situations where we are unable to accept responsibility for delays, damages, or losses that may affect your order. Specifically, we do not take responsibility for:

  • Weather Events: Natural occurrences such as hurricanes, floods, storms, or other extreme weather conditions may disrupt logistics and delivery services. In such cases, we cannot guarantee the timely arrival of your order, nor can we accept returns or exchanges due to delays caused by these events.
  • Strikes: Labor disputes or strikes involving shipping companies, delivery services, or other third parties may result in interruptions to our usual services. We are not liable for any delays, damages, or failures to deliver resulting from these situations.
  • Third-Party Events: Events outside of our control, including but not limited to pandemics, government regulations, or unforeseen disruptions in supply chains, may impact our ability to fulfill orders or process returns. We cannot be held responsible for any consequences arising from such events.

Response time:

We work very hard to get your order out to you as quickly as possible, we have a response time to your email of 0 – 3 business days, after your email notification is received.  Please see our contact information and business hours below.

By placing an order on our website, you agree to this Shipping Policy.

Questions:

  •  Contact Information: If you have questions or concerns regarding our return policy or specific circumstances affecting your order, please reach out to our customer service team email: support@ursupermart.com or call 1-908-220-3128. We are here to assist you and will do our best to address your inquiries. 

Thank you for your understanding and support of UrSuperMart.com. We appreciate your business and look forward to serving you in the future.

Ursupermart

Business Hours: 10am - 6pm EST  M-F

Email: support@ursupermart.com

phone: 908-220-3128

Address: 416 Rahyway Ave,

Elizabeth NJ  07202

 

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.